Policies

PLEASE READ BEFORE PURCHASE IS MADE

 

Processing Time (Products, Tools, & Ready to Ship Wigs): 1-2 business day (weekends and holiday excluded) unless stated otherwise. See shipping policy for additional time required

 

Processing Time (Custom Wigs): 5-15 Business Days unless stated otherwise. At this time the hair/wig is ordered and retrieved from the vendor and constructed.  See shipping policy for additional time required

Shipping Time: 1-3 Business Days via USPS. There may be delays during holidays and sale periods.

All sales are final. Due to the nature of the products offered. Refunds and/or exchanges will not be granted unless Kweendom is at fault. If this is the case, we will work diligently to resolve. Email help@kweendomkastle.com for assistance.

KweendomKastle is NOT responsible for any packages that are lost/stolen/misplaced once tracking number has been issued

Please make sure shipping and billing addresses match.